Get to Know Me 👩💻
I work in the Conversational AI industry where I am always learning how to create the best user-experiences. I collaborate with stakeholders, project managers, engineers, and others to guide the UX of an AI product from conception until launch.
After launch, I use data and user-insights to optimize the existing designs and enhance the user’s experience. I believe that a project is never truly finished because design is an iterative process.
Software & Methods 💻
Figma
VoiceFlow
WOZ Testing
Sketch
Slack/Teams
Collaboration
Lucidchart
Utterance Gathering
Peer Reviews
Axure
Agile/Sprints
Flowcharts
Skills 💪
User Research
Research is the base layer of my projects that allows me to empathize with the user and see from their perspective.
Bot Personas
Aligning with the company’s brand, I create a bot persona that will make a delightful interaction for the user and meet their needs.
Problem Solving
Analyzing research, with empathy and user in mind, brings depth to a project and can define the problem to create a specified solution.
Intent Recognition
Training the “brain” of the bot to understand a human’s intent makes the conversations flow in a more natural, efficient way.
User Personas
I craft together a user persona that represents the target audience a business or organization is trying to reach.
Storytelling
Good communication conveys the “why” of a product, and is the avenue in which listeners grab a hold of the mission and make it their own.